Refund policy

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, you can contact us at waliyyazainab786@gmail.com. Please note that returns will need to be sent to the following address: [INSERT RETURN ADDRESS]

If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return question at waliyyazainab786@gmail.com.

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.

Unfortunately, we cannot accept returns on sale items or gift cards.

Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

European Union 14 day cooling off period
Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at waliyyazainab786@gmail.com.

Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

Return & Refund Policy

Thank you for shopping at Waliyya Electronics! We want to ensure you have an excellent experience while upgrading your tech. If you are not entirely satisfied with your purchase, we’re here to help.

1. Return Window

You have 30 days from the date you received your item to request a return. If 30 days have gone by since your delivery, unfortunately, we cannot offer you a refund or exchange.

2. Return Conditions

To be eligible for a return, your item must meet the following criteria:

The item must be unused, uninstalled, and in the same condition that you received it.
It must be in its original packaging, including all original boxes, manuals, cables, accessories, and warranty cards.
The serial number on the electronic device must match our store records.
You must provide the receipt, order number, or proof of purchase.

Non-Returnable Items:

Gift cards

Downloadable software products

Items showing signs of physical damage, liquid damage, or user misuse.

3. How to Initiate a Return

Contact our support team at [Your Contact Email] with your order number and the reason for the return.
If your return is accepted, we will send you instructions on how and where to send your package.
Note: Items sent back to us without first requesting a return will not be accepted.

4. Return Shipping

Defective or Wrong Items: If the return is due to an error on our part (e.g., you received a defective, damaged, or incorrect item), Waliyya Electronics will cover the cost of return shipping.
Change of Mind: For standard returns (change of mind, no longer needed), you will be responsible for paying your own shipping costs for returning your item. Shipping costs are non-refundable.
We highly recommend using a trackable shipping service or purchasing shipping insurance. We cannot guarantee that we will receive your returned item.

5. Refunds & Processing

Once we receive and inspect your returned item, we will send you an email notifying you that we have received it. We will also notify you of the approval or rejection of your refund.

Approval: If approved, your refund will be processed immediately, and a credit will automatically be applied to your original method of payment within [e.g., 5-10] business days.
Late or Missing Refunds: If you haven’t received a refund yet, first check your bank account or contact your credit card company, as it may take some time before your refund is officially posted. If you've done this and still have not received your refund, please contact us.

6. Exchanges

We only replace electronics if they arrive defective or damaged. If you need to exchange an item for the exact same model, please email us at [Your Contact Email].

7. Contact Us

For any questions regarding your return, refunds, or exchanges, please reach out to us at:

Email: [Your Contact Email]
Phone: [Your Phone Number - Optional]
Business Address: [Your Physical Address - Optional]

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